Contact Us

Got questions? We’re here for you.

Whether you want to learn more about our products, online braiding courses, or professional braiding services, the Braiding Hub team is here to help you find exactly what you need.

We support every part of our community — from beginner braiders and working stylists to customers using our products at home. Need course guidance, product details, order support, or just a little direction? Reach out, and we’ll help point you to the right place.


For Braiders

Thinking about joining our online braiding courses? We’d love to help you choose the right path.

Whether you’re starting from zero or already working behind the chair, our team can guide you toward the course that fits your goals, experience, and the skills you want to build next. Tell us a little about where you are in your braiding journey and what you want to learn. We’ll help you take the next step with confidence.

Ready to get started? Fill out the Ask a Question form, and we’ll help you move forward.


For Customers

If you’re using our Green Braid™ braiding products and have questions about your order, shipping, product details, or how to use them, our support team is happy to assist. We truly value your feedback. Your experience helps us improve our products, service, and support — and we always love hearing from our community. 

To get in touch, please complete the Ask a Question form with your contact information and a brief description of your request.


Amazon Customer Care

If you purchased Green Braid™ products on Amazon and need help with your order, damaged packaging, a missing or broken seal, or any other Amazon-related issue, please contact us through our dedicated Amazon Customer Support page.

This helps us review your request faster and provide the right support for your Amazon purchase.


Get in Touch

We’re based in New York City, so our support hours follow Eastern Time.

Our team is available Monday through Friday, from 9:00 AM to 6:00 PM ET.

If you message us outside of business hours, we’ll get back to you on the next business day.